CHAPTER 11..(BUILDING A CUSTOMER CENTRIC ORGANIZATION...CUSTOMER RELATIONSHIP MANAGEMENT..)

Hai...we meet again for this meeting...
So, how u all..hopefully, u all is alright.....

Hm...now, I will tell what I have learn in this chapter...I have faced a difficulty during learn this subject...It is about we want to know how to attract customer to be loyal towards our products or services...hmmm..it is not easy right??yes...!!but, by using this centric, we can know how much time customer spends on each purchase...from here, we can know the frequency, recency and monetary value...by use this, we can enhance decisions to help customer relationship management success...

By use this, it will help organization to achieve their target and also decrease the costs...from this, we can help the organization to plan their strategy in order to make customer demand to their products...they can do their marketing in order to attract the customer,to make a campaigns and sales promotions...